What is Emotional Intelligence and Why It Matters

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Objectives of the program

In this training session the participants will:

  • Recognize leadership as more than simply a position
  • Develop a physiological and psychological understanding of stress
  • Become more aware of personal “hot buttons”
  • Begin to see the link between emotions and behavior
  • Experience how perceptions can influence empathy
  • Explore different Relationship Management strategies
  • Formulate an action plan for developing their EI skills

The program goals are

The workshop is designed to empower engineering teams with the knowledge and tools necessary to overcome accessibility hurdles and create products that cater to a wide spectrum of users.

By the end of the program, participants will be adept at integrating inclusive design principles into their workflows, enhancing the overall user experience and broadening the reach of their products.


Best Practices and Examples:

Universal Design Principles:

Example: Apple’s commitment to universal design is evident in features like VoiceOver and Magnifier, making their products accessible to users with diverse needs.

Inclusive User Testing:

Example: Microsoft employs diverse user testing panels, ensuring that products like Windows are tested by people with a range of abilities and backgrounds.

Design Thinking Workshops:

Example: IBM’s Design Thinking workshops emphasize empathy and collaboration, resulting in inclusive solutions, as seen in their AI-powered chatbot for people with vision impairments.

Business Consequences of Ignoring Inclusivity:

Missed Market Opportunities:

Companies risk excluding a significant portion of the market, limiting their potential customer base and revenue.

Reputation Damage:

Ignoring inclusivity can lead to negative publicity, damaging a company’s reputation and eroding consumer trust.

Legal Consequences:
Non-compliance with accessibility standards may lead to legal challenges and fines, impacting the company’s financial health.

Innovation Stagnation:

Lack of diversity in product development may result in a narrow perspective, hindering innovation and creativity.

By examining real-world examples and understanding the business implications, this workshop provides a comprehensive view of the importance of inclusivity in product development.


What training modules are included in this program

1. Emotional Intelligence: what does it mean in practice? EI skills.

  • How EI skills influence our work success and life quality. EI competencies model and how to develop it.
  • SELF-AWARENESS: Know Yourself. Emotional self-awareness is the ability to recognize your own emotions and their effects on you — and then on others. Why is it difficult for us to realize our emotions? How to learn to do this?
  • Emotions-Needs connection. Emotions are Data. How to track and analyze it?

2. SELF-MANAGEMENT: Knowing what you feel, how it affects your behavior, and how to manage this.

  • Neuroscience and Stress. Brain functions and emotions. Body-mind connection.
  • Avoiding Amygdala Hijacks — Self-management strategies:
    • 1) Mental strategies – to change how you are thinking about a situation (or the people involved) to defuse the thoughts that can lead to hijack.
    • 2) Physical strategies – to slow your metabolism and lower the level of stress hormones, making you less susceptible to an amygdale hijack.
    • 3) Immediate and reactive – you use them in the “here&now” to calm yourself down when faced with a trigger.
    • 4) Long-term and more proactive – you use them to put yourself in a calmer state well before any situation is actually happens.

3. SOCIAL AWARENESS: What skill do you need to develop to “read people”?

  • Empathy: sensing others’ emotions, understanding their perspective, and taking active interest in their concerns. Empathy, Sympathy and Compassion: what is the difference? Why empathy is important at work and how to develop it. Empathy as a basement for building trust and influencing people across organization.
  • Organizational Awareness: reading the currents, decision networks, and politics at the organizational level.
  • Service: recognizing and meeting the needs of followers and customers.

4. RELATIONSHIP MANAGEMENT. Power, Influence and Collaboration.

  • Influence without Authority: developing a range of tactics for persuasion.
  • Change Catalyst: initiating, managing, and leading a new direction.
  • Conflict Management: de-escalating disagreements and orchestrating resolutions.
  • Teamwork and Collaboration: cooperation and team-building.

We look forward to connecting with you

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