Emotional Intelligence (EI) is the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions within ourselves and with others.
EI is central to how employees, from entry-level jobs to top executives, work with other people. While maturity, common sense and social skills have long been associated with success, it is only recently that research has linked specific EI competencies to both individual and organizational performance.
Emotional Intelligence (EI) is the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions within ourselves and with others.
EI is central to how employees, from entry-level jobs to top executives, work with other people. While maturity, common sense and social skills have long been associated with success, it is only recently that research has linked specific EI competencies to both individual and organizational performance.
Objectives of the program:
In this training session the participants will:
- Recognise leadership as more than simply a position
- Develop a physiological and psychological understanding of stress
- Become more aware of personal “hot buttons”
- Begin to see the link between emotions and behavior
- Experience how perceptions can influence empathy
- Explore resonant and dissonant leadership
- Identify the links between leadership style, team climate and business-results
- Formulate an action plan for changing their leadership behaviour
Topic 1. What is Emotional Intelligence (EI)? How does EI level influence your work and life success? The competencies of SELF-AWARENESS and why is it necessary for leaders.
- Emotional self-awareness is the ability to recognize your own emotions and their effects on you—and then on others. Why is it difficult for us to realize our emotions? How to learn to do this?
- Accurate Self-Assessment is about knowing your strengths and limitations.
- Self-Confidence refers to your belief in your own abilities.
Topic 2. SELF-MANAGEMENT competences. Can we control our emotions? How to do that?
- Emotional Self-control: The ability to keep your impulses and emotions under control
- Transparency: Displaying honesty and integrity. A transparent leader is clear about his/her intentions and lets other people know these intentions
- Adaptability: Flexibility in dealing with change and overcoming obstacles
- Achievement: Concern about working towards a standard of excellence
- Initiative: This is the ability to identify an obstacle, problem or opportunity and take action on it
- Optimism: Seeing the “glass as half full” rather then “half empty”. An optimistic leader sees opportunities even in obstacles.
- Neurology, Leadership and Stress
- Avoiding Amygdala Hijacks:Self-management strategies.
Topic 3. SOCIAL AWARENESS. What is empathy? What skill do you need to develop to “read people”? How to increase empathy at work?
- Empathy: sensing others’ emotions, understanding their perspective, and taking active interest in their concerns
- Organisational Awareness: reading the currents, decision networks, and politics at the organisational level
- Service: recognising and meeting the needs of followers and customers
- Why empathy is important at work:
- Attuning to others enables a leader to say and do the right thing, at the right time, and in the right way
- Motivating others means you must have empathy
- Empathy means you understand what drives someone to do or say or feel what they do, say or feel.
Topic 4. RELATIONSHIP MANAGEMENT competencies. Leadership styles. Resonant and dissonant Leaders.
- Inspiration: guiding and motivating with a compelling vision
- Influence: wielding a range of tactics for persuasion
- Developing Others: bolstering others’ abilities through feedback and guidance
- Change Catalyst: initiating, managing, and leading a new direction
- Conflict Management: de-escalating disagreements and orchestrating resolutions
- Teamwork and Collaboration: cooperation and team-building.
The Model of Resonant Leadership:
- Who Am I? (What am I aware of about myself)
- How Do I Lead and Inspire Others? (How do I use emotional intelligence in taking action as a leader?)
- What is the Climate in which We Work? (What are the collective emotions and attitudes created in the people you lead?)
Order training for the company
